Hargraves Online Healthcare reserves the right to switch the shipping method to a more economical option.

• Split Shipments

• On occasion if orders are large or heavy, we may ship them in multiple shipments.

• • Delivery Time for United States andInternational Orders

  • Due to the Covid-19 global pandemic - high shipping volumes & shipping times for USPS willmay be extended, standard shipments are expected totake up to 4-12 business days or longer, priority shipments are expected to take 2-5 business days or longer, and are NOT GUARANTEED. International ordersmay takeup to 30 days or longer.

  • • Delays by USPS are out of our Control!

    • Orders with tracking info stating "In Transit, Arriving Late"by USPS is stillscheduled to arrive but is delayed due to high shipping volumes.If your package states this we ask that you allow extra time for your package to arrive.
    • • Orders received by 330 p.m. EST will ship the same day. Orders received after 330 p.m. EST will ship the next business day.Any orders placed after 330 p.m. EST on Friday will ship the following business day.
      • • SHIPPING TIMES ARE NOT GUARANTEED

          
          
        • Due to the effects ofCovid-19 high volumes at sorting facilities and the labor shortage across the countrythere are no guarantees of packages arriving on time.
        • • Standard Shipping (USPS) - 4-12Business Days or longer over the holiday season (Not Guaranteed) (Non-Refundable)
            
          • If orders are placed after 330 pm EST they will be shipped the next business day(may be delayeddue to the effects of Covid-19 with high shipping volumes & the labor shortage)
            
          • • Priority Expedited Shipping through USPS- 2-5Business Days
              (Not Guaranteed)(Non Refundable) - During the holiday's shipments will be delayed.
              
            • If orders are placed after 330 pm EST they will be shipped the next business day.
            • If shipments do not arrive within the 2-5 business day's (in the US) please contact USPS; all refunds are issued through USPS. httpswww.usps.comhelprefunds.htm#pme
            • • Fed-Ex 2 Day- (2 Business Days) (Not Guaranteed)(Non Refundable)
                
              • Orders that are placed Monday-Wednesday before 300pm EST will ship the same day and should receive your order in 2 business days.
                
                
              • Orders that are placed on a Thursday (during our business hours) will ship the same day, however will not be delivered until the following Tuesday.
                
                
              • Orders placed after Friday 3 pm EST,or on Saturday or Sunday,will notship until the NEXTBUSINESS DAY.
                
                
              • • Fed-ExOvernight- (1 Business Day)(No Saturday or Sunday Delivery)
                  
                • If orders are placed on Friday before 3pm ESTpackages will not arrive until the following Tuesday. Any order placed after 3pm EST on Friday, Saturday or Sunday will not ship until the followingbusiness day.
                  (Not Guaranteed)(Non Refundable)
                • • International Shipments (Asendia Globelogistics)
                    (Not Guaranteed) (Non-Refundable)
                    
                  • Orders must be placed by 330 pmEST to be shipped out the same day (All International deliveries can take up to 30 business days or longer due to the labor shortage and effects of Covid-19 along with high shipping volumes (may cause additional delays)

                  • • Incorrect Address or Corrections

                    • Shipping charges will NOT be refunded if any of these circumstances apply; Any package that is refused or undeliverabledue to customer refusing package, customer changing theirmind, insufficient address or incorrect address
                    • If the incorrect address is input and we are not notified before the shipment goes outHargravesotc.comholds no responsibility for replacing the item(s) or issuing a refund.

                    • • Damaged Products

                      • We understand that sometimes our customers receive damaged products due to shipping vendors which include USPS, Fed-Ex, or UPS handling.
                      • Any customer that has chosen priority (expedited) shipping (2-3 business days) and receive packages that are damaged due to mishandling of shipping vendors; customers must file a claim withthe shipping vendor they chose to deliver their package.
                        (Hargraves Online Healthcare is notliable for replacing these items)

                      • • Lost or Stolen Items

                        • Please refer to our Missing & Lost Packages Policy Page
                          httpshargravesotc.compagesmissing-lost-packages
                          

                        • • DOT Restrictions on Air Shipments

                             

                            • The U.S. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping.

                            • Restricted items include

                               

                              • Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover and bunion treatments.
                              • HargravesOnline Healthcare is committed to getting your order to you as quickly as possible, but also safely and responsibly, in compliance with DOT rules. That's why we require ground only delivery for orders that contain DOT restricted products.
                              • 
                                
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